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FAQs

What Payments do you accept?

We currently accept Paypal, as well as major Credit and Debit Cards.

Is Your Checkout Secure?

Yes!

We use SSL encryption from the very minute you land on our website. All the way through your purchase, your details are protected, safe, and secure.

You can tell a website is safe if the ‘green padlock’ is showing in your browser’s address bar!

Do You Deliver Internationally?

Yes! We accept orders from all over the world – just select international shipping at the checkout.

Please Note: Our international shipping is a standard rate, if you’d like a quote for smaller items please email us at info@equinery.co.uk with your request and we’ll provide you with a detailed quote.

How long do your products take to ship?

Most of our items are kept in stock and are therefore available within 1-3 Working Days.

Some items (bespoke items especially) require special ordering, in which case the delivery time will be listed on the product page.

Most bespoke items take between 4-6 weeks to arrive.

Flexi Equine Tack Lockers are manufactured and completed within 2 weeks of the order being placed, and take around 1 week to ship after completion.

Do you accept returns?

We accept returns for all standard items within 14 days of purchase, if in original packaging and ‘as new’ (i.e re-saleable) condition.

Unfortunantley all of our custom products are made to order, so we are not able to accept returns unless they are faulty.

In the unlikely event that your items do arrive faulty or damages please contact us at info@equinery.co.uk

Can I change the internal design of your tack lockers?

Yes you can! The lovely people at Flexi Equine will happily custom build you a tack locker to your exact specifications, please email us at info@equinery.co.uk to find out more!

Do you offer embroidery services?

Yes we do! Should you require your products embroidered we are happy to send them to our own embroiderer on your behalf. We use a local company specialising in equestrian items. If you want to find out more please email us at info@equinery.co.uk

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